This is a common call we receive at PPFAC.  It's very possible that you have an ingrown nail and that it is infected.  It is very important that you see someone quickly.  In fact, it's so important to us that our staff will find you a spot within 24 hours.  We all consult Dr. Google and let me assure you, no amount of soaking, antibiotic ointment or even oral antibiotics are going to solve this problem.  Face it, you're looking here because you are concerned!  We will be gentle and thorough and help you get rid of that infection today!